Information We Collect

Personal Information You Provide

When you engage with our educational services, we collect information you voluntarily share with us. This helps us deliver the learning experience you're looking for.

• Contact details including your name, email address, and phone number when you inquire about our courses
• Billing information and payment details when you enroll in our programs
• Educational background and professional experience to tailor course recommendations
• Course progress data and assignment submissions to track your learning journey
• Feedback and communications you send us through our contact forms or email

Information Collected Automatically

Like most websites, we gather certain technical information automatically when you visit pirilunaariva.com. This helps us understand how people use our site and where we can improve.

• Browser type, device information, and operating system
• IP address and general location data (city and state level)
• Pages you visit and how long you spend on each section
• Referring websites and search terms that brought you to us

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing quality financial education.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures, though we can't guarantee absolute security—no online system can.

Data Retention

We keep your information for as long as you maintain an active relationship with us. After you complete or leave a program, we retain records for seven years to comply with Australian tax and education regulations. Once that period expires, we securely delete your data unless you've given us permission to keep it longer.

Sharing Your Information

We don't sell or rent your personal information to third parties. But running an educational service means we occasionally need to share data with specific partners who help us deliver our courses.

• Payment processors who handle transactions securely on our behalf
• Email service providers who help us send course materials and updates
• Cloud hosting services that store our educational content and platform
• Analytics tools that help us understand website usage (with anonymized data where possible)
• Legal authorities when required by Australian law or to protect our rights

All our service providers are contractually bound to protect your information and can only use it for the specific purposes we've authorized.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you spot something that's incorrect or outdated, let us know and we'll fix it promptly. There's no charge for reasonable requests, though we might ask you to verify your identity first.

Deletion and Restriction

You can ask us to delete your information, though we might need to keep certain records to comply with legal requirements. You can also request that we stop processing your data for specific purposes while keeping your account active.

Marketing Communications

We'll only send you promotional emails about new courses or educational resources if you've opted in. You can unsubscribe from these at any time using the link in every email. This won't affect essential communications about courses you're enrolled in.

Cookies and Tracking

Our website uses cookies—small text files stored on your device—to remember your preferences and understand how you use our site. Most are essential for the site to function properly, but some are optional.

• Essential cookies that keep you logged in and remember your course progress
• Performance cookies that show us which pages are most popular and where people get stuck
• Functionality cookies that remember your language and display preferences

You can control cookie settings through your browser, though disabling certain cookies might affect how well the site works for you.

International Data Transfers

We primarily store data within Australia, but some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place through standard contractual clauses and by choosing providers with strong privacy commitments.

Children's Privacy

Our services are designed for adults in professional settings. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe we've inadvertently collected information about a minor, please contact us immediately so we can remove it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current students by email and update the date at the top of this page. We encourage you to check back occasionally to stay informed.

Complaints and Concerns

If you're unhappy with how we've handled your personal information, we want to hear about it. Contact our privacy officer first—most concerns can be resolved through direct discussion. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.